The City of Bellevue's MyBellevue mobile app has a new look to make it easier to find. The improvements for the app are not just skin deep either, with a streamlined sequence of steps for requesting services and service categories changed based on usage patterns over the last three years.
Since the city launched MyBellevue in 2013, more than 4,000 people have downloaded the app. Between 250 and 350 service requests are entered monthly, streamlining users' ability to report issues and ask questions of the city. Questions and requests -- about burnt out streetlights, potholes, traffic concerns, building permit records, graffiti and more -- can all be submitted through the MyBellevue app or from the customer assistance portal on this website.
When the app was introduced, the icon for it was essentially the city's seal against a navy blue background. While branding was relatively clear in the app stores and subsequently on people's phones, it led to some confusion on the website. The logo for MyBellevue is now a blue "B" on a white background, surrounded by a blue border. People can identify it easily in both its app and online portal forms.
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